Traffic A Huge Problem for India’s Largest E-commerce Business

The online railway reservation system run by the Indian Railway Catering and Tourism Corporation (IRCTC) has been the amuse of many in an era when everyone expects the online bookings to occur at the speed of 3G/4G but few know the story that goes on every day behind the walls of the building.

With over 21 lakh hits daily and 3000 enquiries a second at peak hours of the day, the techies behind the computer try every bit as hard as we do while booking the tickets. IRCTC introduced NGeT (Next Generation e-Ticketing) System two years ago to handle the chaotic systems and limited capacity which was further improved by the addition of five more servers to the website’s passenger reservation system layer.

While the techies at IRCTC say that there are no tricks for booking the tickets, a senior IT executive at the organisation, Ritu Jain states that the difference between them and the customers is that they do not complain because they are aware of the facts. The traffic on the website is too much to handle. In the year 2014-15, over 18.3 crore tickets were booked from the e-ticketing portal of the website.

IRCTC is India’s largest e-commerce organisation by revenue with its total income standing at a staggering Rs 1,141 crore for the financial year 2014-15 while the income earned through ticket fares amounts to Rs 20,630 crore.

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